Delivery Information

Free Delivery on orders from the UK Mainland

For all orders over £100.00 ex VAT, we offer free delivery. Your order will be dispatched using any one of our carriers on the same service as those orders which would incur a delivery charge. We do not use a more economical service for our free delivery.
For orders under £100.00 ex VAT, the following delivery charges are applicable. Surcharges for non UK Mainland and international orders even over £100.00 ex VAT.

Delivery Charges to UK Mainland - England, Wales and Scotland

Royal Mail (Tracked24): £7.20 inc VAT (£6.00 ex VAT)*

*Order before 12pm for Next Working Day Delivery (subject to stock availability) 

Royal Mail 2-3 Working Days: £4.80 inc VAT (£4.00 ex VAT)

Delivery Charges to Scottish Isles

UPS: £7.39 inc VAT (£6.16 ex VAT)

Delivery Charges to Northern Ireland

UPS: £6.60 inc VAT (£5.50 ex VAT)

We are currently not offering International Delivery

Delivery Failures

1. Delivery will be attempted twice and if on each occasion there is nobody to sign for the goods a card will be left with your unique tracking number and local branch telephone number.

2. Should a third delivery attempt be necessary or a re-direction to another address, then we are charged for the cost of the delivery again, in which case we may request you to pay these additional charges.

3. If goods are returned to The Light Bulb Shop because of an incorrect or incomplete address, the carriage is not refundable. We ask that when placing the order you consider the delivery address carefully. Please provide as much information as possible on the delivery address. Electrical Wholesaler and our carriers want your parcel delivered first time, intact and with no hassle.

4. If delivery cannot be made to your address for reasons under The Light Bulb Shop's control we will inform you as soon as possible.

Payment Clearance

If we cannot get immediate security clearance for payment of your order, your order will be held by us until we get full clearance from our bank. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.

Packing, Delivery & VAT charges

The Light Bulb Shop is not a courier or freight company and as such we do not make any profit on shipping. All our prices include packing costs. Each item is packed in a cardboard box, and then this package is bubble wrapped to prevent damage to the box. We take care not to be wasteful with excessive packing material, and do our best to ensure that your order arrives in the best condition possible.

Receipt of your goods

1. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

2. When your order arrives you must check for damages and or shortages.
IMPORTANT NOTE:
Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery.
Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers.

Damages and or Shortages

1. To make a claim for any damages and or shortages you must immediately send an email to info@thelightbulbshop.co.uk or notify us by calling us on 020 8920 4185 stating your invoice number and the details of the damages or shortages.

2. You must then arrange for any damaged goods to be returned to electricalwholesaler.co.uk c/o Tan Sales (London) Ltd, Unit 12, Brunswick Industrial Park, Brunswick Way, London, N11 1JL, United Kingdom within 7 working days of your claim at your cost, for us to be able process your claim further.